Refund policy
Due to the unique nature of Japanese Raku ware, no two pieces are identical.
Additionally, traditional production methods may result in occasional water leakage after a few hours of use. As these items are one-of-a-kind, we are unable to offer exchanges or returns. Please note that depending on the intended use, some products may not be fully compatible with modern requirements.
Due to the nature of the products, we generally do not accept returns or offer refunds. However, if you need to request a return, please contact us at customercarews@wamono-store.com within 5 business days.
If we determine that the item is eligible for return, we will ask you to send the product back to us.
Additionally, traditional production methods may result in occasional water leakage after a few hours of use. As these items are one-of-a-kind, we are unable to offer exchanges or returns. Please note that depending on the intended use, some products may not be fully compatible with modern requirements.
Due to the nature of the products, we generally do not accept returns or offer refunds. However, if you need to request a return, please contact us at customercarews@wamono-store.com within 5 business days.
If we determine that the item is eligible for return, we will ask you to send the product back to us.